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Making public systems work better for people

Writer: Risha ChandeRisha Chande

JUSTSYSTEMS KEY TAKE AWAYS


JustSystems is about helping millions of people live better, more dignified lives. To

care about people requires us to care about systems. Public systems largely

determine how well people do by regulating access and opportunity in health,

education, security, livelihoods, and community voice and freedoms that enable

people to thrive. We focus on public systems because they have the legal mandate,

staff, physical infrastructure, funds and reach that are vastly larger and likely to last

much longer than what NGOs and funders can ever provide. By strengthening public

systems, limited external resources can leverage a more powerful impact than if

these funds were used in parallel projects outside the system.


Public systems are run by governments, and therefore government performance is

central to achieving the wellbeing of people at the scale of the need and sustaining

change over time. But how do governments become more just, i.e., more effective (at

delivering outcomes), more inclusive (in who benefits and who decides), and more

dignity affirming (of how people experience government)? What does it take to

strengthen state capability and legitimacy, and foster system wide change. How can

government-led systems become better at what they do?


To get answers to these questions, we undertook two connected exercises. First, we

sought to map and learn from the contributions of 53 initiatives focused on

strengthening state capability and/or fostering systems change. We reviewed their

approaches, scope of work and success metrics, and effects on systems- and people-

level outcomes. Second, we spoke with about 130 leaders, primarily from the Global

South, in government, civil society, academia, think tanks and philanthropy. Most

conversations were open-ended and unhurried of between 90 and 120 minutes, and

sought to gain their insights on how public systems work and what it takes to

effectively engage with government.


This draft note shares key takeaways from our research and consultations, in two

parts. First, we distilled seven key gaps that hamper the ability of governments to

make public systems work better for people. Second, we sketch seven key

mindsets and muscles that need to be strengthened if we are to address these key

gaps. For brevity, our observations are articulated as high-level summaries.

Because we spoke with people from many countries, not all observations apply

equally to all countries. Our proposal of what should be done in response is

articulated in a separate note.


 
 
 

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